Privacy Policy

We respect your privacy and are committed to protecting the personal information provided to us by parents, carers, children and visitors to our website.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or engage with our family day care service.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

  1. Who We Are

VI1BGYOR – Family Day Care Service Provider
Principal’s Office Address: 16 Greygum Avenue, Rousehill, 2155
Provider Approval Number: PR-00011249
Service Approval Number: SE-00018648
Phone: 0405 579 445
Email: info@vi1bgyor.com.au

For privacy-related enquiries, please contact us using the details above.

  1. What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

Parent and Carer Information

  • Name
  • Email address
  • Phone number
  • Residential or postal address
  • Emergency contact information
  • Information provided during enquiries or enrolment

Child Information

Where required for providing family day care services, we may collect information relating to a child, including:

  • Child’s name
  • Date of birth
  • Contact and family details
  • Emergency contact details
  • Medical and health information relevant to care
  • Allergy or dietary information
  • Developmental and educational information
  • Relevant care, behavioural or support information
  • Information necessary to support the child’s safety and wellbeing

We only seek information that is reasonably necessary for providing appropriate care, meeting our obligations and supporting children’s wellbeing.

  1. Information Collected Through Our Website

When you use our website, we may collect information that you voluntarily provide through:

  • Contact forms
  • Enquiry forms
  • Enrolment enquiries
  • Visit or tour requests
  • Email communications
  • Telephone enquiries
  • Newsletter or mailing list subscriptions, where applicable

We may also collect limited technical information, such as browser type, device information, IP address and website usage information.

  1. How We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Provide information about our family day care service
  • Arrange visits and tours
  • Process enrolment enquiries
  • Communicate with parents and carers
  • Provide appropriate care and support
  • Understand children’s individual needs
  • Manage health, safety and wellbeing requirements
  • Maintain appropriate records
  • Communicate important service information
  • Improve our website and services
  • Meet legal, regulatory and administrative obligations
  • Respond to requests, feedback or complaints

We will not use personal information for unrelated purposes unless permitted or required by law.

  1. Children’s Information

We recognise that children’s information requires particular care and protection.

Personal information about children is collected only where reasonably necessary for providing care, supporting learning and development, maintaining health and safety, communicating with families, meeting regulatory requirements or fulfilling other lawful obligations.

We take reasonable steps to ensure children’s information is handled securely and only accessed by people who have a legitimate reason to access it.

  1. Photographs and Videos

From time to time, photographs or videos may be taken for purposes such as documenting children’s learning experiences, creating learning records or communicating with families.

We will seek appropriate permission where required before using identifiable photographs or videos for promotional, marketing or public-facing purposes.

Photographs or videos of children will not be published on our website, social media or other public platforms without the appropriate consent.

Parents and carers can contact us if they have questions about the use or storage of photographs and videos.

  1. Sensitive Information

Some information collected in connection with family day care may be considered sensitive or require additional protection, including health information, medical information, disability or support information and other information relevant to a child’s care.

We handle such information carefully and only collect, use or disclose it where permitted or required under applicable privacy and childcare requirements.

  1. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our family day care service or where required or permitted by law.

Depending on the circumstances, information may be provided to:

  • Parents or authorised carers
  • Relevant educators or family day care personnel
  • Approved family day care coordination or service providers
  • Government departments or regulatory authorities
  • Healthcare professionals where appropriate
  • Emergency services where necessary
  • Professional advisers or service providers
  • Technology, website or hosting providers
  • Other organisations where required or authorised by law

We do not sell personal information to third parties.

  1. Website Service Providers

Our website may use third-party providers for services such as:

  • Website hosting
  • Website security
  • Website analytics
  • Email communication
  • Contact forms
  • Spam protection
  • Online booking or enquiry systems

These providers may process limited information on our behalf.

Where appropriate, we take reasonable steps to ensure third-party providers handle information securely and consistently with applicable privacy requirements.

  1. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance the user experience.

Cookies may collect information such as:

  • Pages visited
  • Browser type
  • Device information
  • Approximate location
  • Time spent on the website
  • Website interactions

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

  1. Google and Other Analytics Services

We may use analytics services such as Google Analytics to understand how visitors use our website.

These services may collect information about website usage through cookies or similar technologies.

Where applicable, you can manage your privacy and advertising preferences through the relevant third-party provider’s privacy settings.

  1. Direct Marketing

If you choose to subscribe to updates, newsletters or other communications from us, we may use your contact details to send relevant information.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will not send marketing communications where prohibited by applicable law.

  1. How We Protect Your Information

We take reasonable steps to protect personal information against:

  • Loss
  • Misuse

Security measures may include secure systems, restricted access, passwords, appropriate staff practices and other reasonable safeguards.

However, no online system can be guaranteed to be completely secure.

  1. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to meet legal or regulatory requirements, or to resolve disputes and enquiries.

Certain childcare, financial, health or administrative records may need to be retained for specific periods under applicable laws and regulations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

  1. Accessing Your Personal Information

You may request access to personal information we hold about you, subject to applicable privacy laws and any relevant exceptions.

To request access, contact us:

Email: info@vi1bgyor.com.au

We may need to verify your identity before providing access to personal information.

  1. Correcting Your Information

If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate.

  1. Privacy Complaints

If you believe that we have not handled your personal information appropriately, please contact us first so we can investigate and respond to your concern.

How to Make a Complaint

Please provide:

  • Your name
  • Contact details
  • Details of your concern
  • Relevant dates or information
  • Any supporting documentation, where applicable

We will review your complaint and aim to respond within a reasonable timeframe.

  1. External Privacy Complaints

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority, depending on the circumstances and applicable privacy laws.

Further information about Australian privacy rights is available through the OAIC.

  1. Third-Party Websites

Our website may contain links to external websites, including government agencies, educational resources, social media platforms or other organisations.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

  1. Social Media

We may use social media platforms to communicate with families and promote our family day care service.

Interactions with social media platforms are also subject to the privacy policies and terms of those platforms.

We will take appropriate care when sharing photographs, videos or information involving children and will obtain relevant consent where required.

  1. Overseas Disclosure

Some website, technology or service providers we use may store or process information outside Australia.

Where applicable, we will take reasonable steps to consider privacy and security requirements when engaging overseas service providers.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised Last Updated date.

We encourage visitors and families to review this page periodically.